FAQ

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Delivery Information

Returns & Refunds

What is your Delivery Timeline?
  • Lagos: 2-3 working days.
  • Ogun State, Oyo, Kwara, Osun: 3-5 working days
  • Abuja & Other States: 5-7 workings
  • United Kingdom, USA, France (7-14 working days) depending on your delivery option.
  • For express delivery. Kindly reach out to our team via Call us
  • Allow extra days of 2 days for custom order or extreme location.
How can i track my order?

Please use our tracking platform below to know the status of your order.

Click to Track

 

Why is my order not delivered yet?

We apologize for any delay in the delivery of your order. We understand how important it is to receive your items promptly. There could be several reasons for a delay, and we’re here to help resolve this for you. Here are some common causes for delayed deliveries:

1. Order Processing Time: Orders may take a little time to process before they are shipped. This includes verifying payment information, preparing the order, and checking for quality.

2. Shipping Delays: Sometimes, there may be delays with our shipping partners or courier services. This can be due to weather conditions, customs inspections, or other unforeseen circumstances.

3. Address Issues: Ensure that the shipping address you provided is accurate and up to date. Incorrect or incomplete addresses can lead to delays.

4. Backordered Items: If an item you ordered is out of stock or on backorder, it can delay the entire shipment. We’ll notify you if this is the case.

5. Local Holidays: Local holidays or non-working days can affect the delivery schedule.

Rest assured, we are actively monitoring your order, and we are doing our best to get it to you as soon as possible. You can track your order’s status by Click to Track. If you have any specific questions about your order or if it’s been too long, please feel free to contact our customer support team for further assistance.

We appreciate your patience and understanding. Your satisfaction is our top priority, and we’re committed to ensuring your order arrives in perfect condition and in a timely manner.

What are your return policy?

You can find our return / refund policy below: click to read

How can I return my purchase?

Have an issue with your order please? please click here to read more.

Can I cancel my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse (literally within seconds!). You’ll need to place another order or return any unwanted items.

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